Legal
This policy explains what information we collect, how we use it, and the choices you have when you use The WP Support.
Last updated: May 9, 2026
We may collect information you provide directly, such as your name, email address, site URL, billing details, and the content of support requests. We may also collect technical information automatically, such as IP address, browser type, device data, pages viewed, and interaction logs.
If you use our forms or support channels, we may retain the messages and files you send so we can respond, resolve issues, and keep a record of the work we perform.
We use personal information to provide support, manage your account, process payments, communicate with you, improve our services, prevent abuse, and meet legal obligations. We may also use aggregated or de-identified data to understand site performance and service quality.
Where required, we rely on your consent, our legitimate business interests, a contractual relationship, or a legal obligation as the basis for processing your information.
We may share information with trusted service providers that help us run our website, send email, host data, process payments, store files, or deliver support. These providers only receive the information needed to perform their work.
We may also disclose information if required by law, to respond to lawful requests, to protect our rights, or in connection with a business transfer such as a merger or sale.
We may use cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. Some cookies are required for the site to function, while others help us measure traffic or remember user settings.
You can usually control cookies through your browser settings, but disabling some cookies may affect how the site works.
We keep personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or for legitimate business records. We use reasonable administrative, technical, and physical measures to protect the data we store.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Depending on where you live, you may have the right to access, correct, delete, or transfer certain personal information, and to object to or restrict some kinds of processing. You can also opt out of marketing emails by using the unsubscribe link in those messages.
If you want to update your information or make a privacy request, please get in touch using the details below.
Your information may be processed in countries where we or our service providers operate. Those locations may have different privacy laws than your own country.
Our services are intended for business and site owners, not children. We do not knowingly collect personal information from children under the age required by local law without appropriate consent.
We may update this policy as our services or legal requirements change. When we make a material change, we will take reasonable steps to let users know.
If you have any questions about this policy or how we handle your data, please contact us or email [email protected].
