Question 1

What does The WP Support do?

Accepted Answer

We provide WordPress support, maintenance, security monitoring, backups, and rescue work. You get a dedicated team for updates, fixes, and ongoing care — plus emergency help when something breaks.

Question 2

Do you only work with WordPress?

Accepted Answer

Yes. WordPress is our sole focus. That means our team knows the platform deeply — plugins, themes, hosting quirks, malware, performance, and the day-to-day maintenance that keeps sites healthy.

Question 3

Where are you based?

Accepted Answer

We are based in the Philippines. We work with site owners worldwide and support sites in any timezone.

Question 4

Who do you work with?

Accepted Answer

We work with business owners, agencies, freelancers, and in-house teams who need reliable WordPress help without hiring a full-time developer. Whether you run one site or manage several for clients, we can fit your workflow.

Question 5

How is my login information handled?

Accepted Answer

Your credentials are encrypted in your browser before they reach us. Technicians decrypt them just-in-time inside an audited view for about 30 seconds — then access clears from the screen and from memory.

Question 6

Do you work with sites outside the US and UK?

Accepted Answer

Absolutely. Our clients and the sites we support are worldwide. Plans, pricing, and support are built for remote work regardless of where your business or audience is located.

Question 7

What do your WordPress care plans include?

Accepted Answer

Every plan includes a monthly task-credit allotment plus managed services that run in the background without using credits — things like weekly updates, daily offsite backups, uptime monitoring, security checks, and email support. Higher tiers add performance checks, malware scanning, priority support, and more.

Question 8

What counts as a small fix or task?

Accepted Answer

A support credit covers one isolated, clearly scoped task that a senior developer can usually finish in about 30 minutes — such as swapping a hero image, editing page copy, adding a menu link, a small CSS tweak, or installing and configuring a standard plugin.

Question 9

Can I request development work?

Accepted Answer

Yes, within the scope of a support credit or a quoted larger task. Routine content and layout changes fit a credit well. Bigger builds — custom features, full redesigns, or multi-page projects — need a separate quote so scope and timeline are clear upfront.

Question 10

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade from your billing dashboard at any time. When you switch plans in PayPal, unused days on your current plan are refunded to your PayPal account and your new billing period starts when you approve the change.

Question 11

Do monthly credits roll over?

Accepted Answer

Credits reset at the start of each billing cycle and do not roll over. If you have credits left near month-end, submit a proactive task — database cleanup, media compression, or a performance audit are good uses.

Question 12

What happens if my site goes down?

Accepted Answer

Uptime monitoring and emergency stabilization are included on every plan. If our systems detect downtime, the team responds to get you back online — without consuming your monthly task credits.

Question 13

Do I have to host my site with you?

Accepted Answer

No. Our Standard plans work with your existing host. If you want us to manage the server too, choose a Hosted plan — it bundles care with SSD storage, CDN, SSL, unmetered transfer, and other hosting features shown in the comparison table.

Question 14

Will you migrate my site to your hosting?

Accepted Answer

Yes. When you move to a Hosted plan, we handle the migration for you for free — files, database, DNS guidance, and a post-move check so everything loads correctly before we call it done.

Question 15

Can I access my hosting dashboard?

Accepted Answer

On Hosted plans you get access to the hosting environment we manage for you — including staging on Gold and Platinum, on-demand backups where included, and the tools needed to review site status alongside our team.

Question 16

What is included in managed hosting?

Accepted Answer

Hosted plans add server-side features on top of care: monthly visit allowances, unmetered data transfer, free CDN and SSL, SSD storage, unlimited MySQL databases, and tier-specific extras like staging, on-demand backups, and faster PHP on higher plans.

Question 17

Can I keep my own domain and DNS?

Accepted Answer

Yes. You keep your domain with your registrar. We point it to the environment we manage and walk you through any DNS changes needed during setup or migration.

Question 18

What if I already have a good host?

Accepted Answer

Stay on a Standard plan. You keep your current host and we work inside it for maintenance, fixes, and monitoring. Many clients start there and move to Hosted later if they want one less vendor to manage.

Question 19

Do you offer discounts for multiple sites?

Accepted Answer

Yes. You get 10% off from your second subscribed site onward. Annual billing saves 15% compared to paying month to month on eligible plans.

Question 20

Do I need to commit to a contract?

Accepted Answer

No. There is no minimum term. Subscriptions are month-to-month unless you choose annual billing for the discount — and you can change or cancel according to the terms shown at checkout.

Question 21

What is your refund policy?

Accepted Answer

New subscriptions are backed by a 30-day satisfaction guarantee. Beyond that, refunds are reviewed based on the work requested, the work completed, and whether we made reasonable progress on the issue you reported.

Question 22

What payment methods do you accept?

Accepted Answer

Subscription and one-off rescue payments are processed through PayPal. Card handling is done by PayPal — we never see or store your card details.

Question 23

Can I pay annually?

Accepted Answer

Yes. Annual billing is available and saves 15% versus monthly on eligible plans. You approve the change in PayPal and your billing period updates when the switch is confirmed.

Question 24

What happens to unused time when I change plans?

Accepted Answer

When you upgrade, downgrade, or switch billing interval in PayPal, unused days on your current plan are refunded to your PayPal account. Refunds usually appear within a few business days.

Question 25

What are your support hours?

Accepted Answer

Email support is included on every plan. Uptime monitoring runs around the clock, and emergency downtime response is included — not limited to business hours. Priority support on Platinum gets faster response for submitted tasks.

Question 26

How do I get started?

Accepted Answer

Pick a plan or start with a one-off rescue task, create your account, add your site URL, and submit your first request. We guide you through secure credential handoff and confirm next steps in your dashboard and by email.

Question 27

How quickly will you start work?

Accepted Answer

Most tasks are picked up promptly once access and scope are clear. Emergency rescue work is prioritized for sites that are down or compromised. You can follow progress in real time through the status thread in your dashboard.

Question 28

How do I submit a task?

Accepted Answer

From your dashboard, open a new task, describe what you need, and submit. Each task uses one credit when it falls within credit scope. You will see updates as the task moves from queued to in progress to complete.

Question 29

Will I work with the same technician every time?

Accepted Answer

Tasks are handled by our WordPress team so work continues even when someone is away. Every access and update is logged, and you always see who is assigned and what changed in the task thread.

Question 30

What if I need help choosing a plan?

Accepted Answer

Use the comparison table above or contact us with your site count, traffic, and how hands-on you want us to be. We will recommend Standard vs Hosted and the tier that matches your maintenance and support needs.

FEATURES	Silver	Gold	Platinum
Weekly WordPress Updates
Daily Offsite Backups
Security Checks	Daily	Every 6 Hours	Every 6 Hours
Uptime Monitoring
Task Credits	3	5	10
Monthly Report
Email Support
Weekly Performance Check
Weekly Spam Cleanup
Security Hardening
Server-Side Malware Scanner
Audit Logs
Malware Removal
Speed Optimization
Image Optimization
Priority Support
HOSTING FEATURES
Monthly Visits	~10,000 Visits	~100,000 Visits	~400,000 Visits
Data Transfer	Unmetered	Unmetered	Unmetered
Free CDN
SSL Certificate
Unlimited MySQL DB
SSD Storage
Web Space	10GB Space	50GB Space	100GB Space
Staging Environment
On-demand Backups
Free Hosting for Extra Sites
30% faster PHP
Pre-Installed Git
Free Private DNS

FEATURES	Silver	Gold	Platinum
Weekly WordPress Updates
Daily Offsite Backups
Security Checks	Daily	Every 6 Hours	Every 6 Hours
Uptime Monitoring
Task Credits	3	5	10
Monthly Report
Email Support
Weekly Performance Check
Weekly Spam Cleanup
Security Hardening
Server-Side Malware Scanner
Audit Logs
Malware Removal
Speed Optimization
Image Optimization
Priority Support
HOSTING FEATURES
Monthly Visits	~10,000 Visits	~100,000 Visits	~400,000 Visits
Data Transfer	Unmetered	Unmetered	Unmetered
Free CDN
SSL Certificate
Unlimited MySQL DB
SSD Storage
Web Space	10GB Space	50GB Space	100GB Space
Staging Environment
On-demand Backups
Free Hosting for Extra Sites
30% faster PHP
Pre-Installed Git
Free Private DNS

WordPress Care Plans and Pricing

Silver - Standard

Gold - Standard

Platinum - Standard

Not ready for a plan? We've got you.

Choose Your Care Plan

Trusted by site owners

Pricing & plan questions, answered

General Questions

When something breaks, we’re ready to step in.